Payment is due at the time services are rendered for all medical, grooming, and boarding treatments; please feel free to review our Payment Options and discuss any concerns you have with our staff.
Emergencies will be seen any time that we have a doctor on the premises.
If you think you have an emergency, get to an animal hospital ASAP. Please call ahead to give our staff time to prepare for your pet’s emergency, when possible.
We ask your patience if your appointment time is delayed by an emergency, but please know that your pet will receive the same time and attention if they ever experience a life-threatening emergency or injury.
Pets are seen by appointment during specific hours of the day.
If your pet needs to be seen, particularly if they are sick, please give us a call so that we can help find the best time for our staff to see your pet. Sick pets will always be seen, but we request that you call so that our receptionists can triage your pet’s illness before you arrive and determine how quickly your pet needs to be seen. If it is difficult for you to come in during appointment hours please ask our staff about dropping your pet off for the day so that they can be seen during slow periods.
Walk-ins will be seen when time is available, but priority is given to scheduled appointments and we request that you do not “walk in” without an appointment except in an emergency or case of a very sick pet. During certain hours our doctors are performing surgeries and other procedures and you will be required to wait until they are free. Walk-in appointments are charged an additional walk-in/fit-in fee as they disrupt the entire hospital’s scheduling and take time away that was allotted for scheduled appointments and patients.
To make an appointment, please call 301-740-1083 to speak to one of our staff members who will help find a convenient date and time for you.
When requesting an appointment slot, please inform our staff of any and all medical concerns you would like to have addressed during your appointment including ear infections, changes in behavior, changes in appetite or defecation/urination, etc. This allows our staff to reserve an adequate appointment length for you to ensure your pet’s needs can be addressed fully.
- If scheduling annual exams and vaccines, when possible please bring along a fecal sample for you pet- they’ll appreciate it!
- If scheduling a check of your pet’s urine, please do not allow them to urinate for a few hours prior to their appointment. If you think your pet may have an accident during the trip, try to collect a sample before heading to the hospital. If needed, we can provide you with a urine collection kit.
- Many owners find it helpful to bring along a list of questions, or to have paper and pen on hand to write down important information or recommendations that the veterinarian tells them.